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"He is simply the best"

About: Royal Victoria Hospital / Ear, Nose & Throat

(as a service user),

I went to Mr Baillie's ENT OPD at RVH. Although I had been  there before I followed the instructions to the clinic but got confused l. It said 7D but the lift only went to 6!

I meet a support worker Jim - what a lovely man. He went the extra mile to get me to my appointment. Please extend my thanks.

I got to Mr Baillie's clinic and it was definitely him. I thought he had left NI for Canada. Canada, however, was not to his liking and he missed Northern Ireland with its friendly people, Ulster Fry and self effacing humour. We always complain about cleggs in NI but we know nothing. The flies in  Canada are something to be reckoned with. Then there is the winter cabin fever - snowed in for half a year. Its enough to send a fella mad.

So the prodigal son returns and is welcomed back with open arms. As a patient I am so happy. Mr Baillie is the only ENT surgeon who can sort out my ears. He is simply the best...and I have tried a few!!

So all is well. We all hope that fella settles down and has no more high falutin ideas about leaving the nest. There are worse places to live.🤔

Everyone I met at that appointment was very professional. 


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Responses

Response from Eugene Douglas, Assistant Services Manager, ENT Burns & Plastics, Belfast Health and Social Care Trust 11 months ago
Eugene Douglas
Assistant Services Manager, ENT Burns & Plastics,
Belfast Health and Social Care Trust
Submitted on 21/05/2024 at 15:36
Published on Care Opinion at 15:43


Dear Bunchlet59

Thank you for taking time to provide feedback on your recent experience at ENT / Audiology appointment.

I am sorry that the signage and information was not clear leading to some confusion. It is nice to hear that staff took time to assist you and go the extra mile to get you to your appointment. It is very assuring that everyone you met at that appointment was very professional. I will ensure to share your feedback with the teams.

It is nice to read your kind words about Mr Baillie, ENT surgeon and how supportive he has been to you previously and to date. I will share this feedback with him.

Many thanks,

Eugene Douglas,

Assistant Services Manager

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