"Rude receptionist"

I have ceased calling for appointments due to the receptionist's unprofessional demeanor. She appears to consider herself more qualified than the medical professionals I seek. I have been informed that appointments can only be booked on the day, and no future appointments are available. This has resulted in delays that have led to hospital admissions, which could have been avoided with timely medication.

Furthermore, I am uncomfortable discussing my medical issues with the receptionist, who attempts to predict the doctor's advice. I do not require her input; otherwise, I would seek her counsel directly instead of a doctor's. It is evident that she lacks the qualifications to prescribe medication or offer medical advice.

The NHS is a public service intended to be accessible to all, and the receptionist should not act as a barrier to receiving necessary medical care. Please facilitate a process that allows me to book appointments with a doctor directly, rather than having to explain my life story to the receptionist every time.