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"Sat in a cold day room 6 hours"

About: Pilgrim Hospital / Gynaecology

(as the patient),

Absolutely fuming. Get told at lunchtime I can go home and to wait for meds.

Hour and a half later the student nurse asked me if I minded sitting in the day room as they had an emergency and they needed the bed so i said not a problem.

5pm comes and still no meds so i ask them if they've come up to be told they'd find out.

Another half hour, still no one come so i asked again to be told they was waiting for the doctor to do the discharge paper.

6pm comes and the nurse comes to tell me all meds have come up for other patients but mine weren't there so i'd be sent home with a prescription to get them from the pharmacy myself. But doctor has been called to an emergency c section and could be hours, then there's several in front of me waiting to be discharged.

So I was sat in a cold day room 6 hours with no buzzer in case I needed anyone and no medication. No one came to check on me and no tablets since early afternoon. Absolute joke! 

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Responses

Response from Laura Hatfield, Interim Deputy Sister, Ward 1B, United Lincolnshire Teaching Hospitals NHS Trust 14 months ago
Laura Hatfield
Interim Deputy Sister, Ward 1B,
United Lincolnshire Teaching Hospitals NHS Trust
Submitted on 28/05/2024 at 13:12
Published on Care Opinion at 13:12


Dear ox1990

Dear Ox 1990,

I am sorry to hear of your recent experience relating to your discharge. On a rare occasion we may ask patients to sit out to await discharge paperwork and medications- we would routinely offer patients to await in the discharge lounge where you are able to be kept more comfortable- if this was not offered then we apologise for this.

It is required of all patients to have a discharge letter completed prior to them going home- unfortunately this was delayed by the on call team requiring to attend an emergency. In regards to your medications we as a ward are unable to control the timescale for when discharge medications can be provided by pharmacy and on their behalf we apologise for the delay and inconvenience that this caused.

If you would like to contact the Patient advice and liaison service ( PALS) on 01205 446243 or via email on Pals@ulh.nhs.uk to share your details I will be able to look into your case further with the team and escalate your concerns to the hospitals pharmacy department. Please be assured that your comments will be actioned for future team learning.

Kind Regards

Laura Hatfield

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