"Caring, Considerate and professional Staff xx"

I visited the Leicester General Hospital with my daughter as she had an ultrasound scan. My daughter is 15, her scan was done in the Radiology Department and we were looked after by 2 truly lovely ladies - The sonographer/radiographer and the lady who assisted. Both ladies made us feel completely at ease, explained everything really clearly, kept checking my daughter was OK during the process and were kind, caring, reassuring, professional, calm, positive and polite throughout the whole process. These ladies are a real credit to the NHS and deserve a huge pat on the back, cup of tea and a cake! The lady on the Radiography Reception was also very nice and I was extremely impressed with how quickly our appointment came through after my daughter had been referred for her scan by our GP. The information we received with the letter we were sent was perfect too - very clear and informative - and I had to change our appointment date which again was done quickly, promptly and easily and the person I spoke to on the phone (it was a man, but I don't remember his name unfortunately) was really helpful and polite too.

So all in all, I am thrilled with the service we received as a whole and would like to pass on my heartfelt thanks as it really does make a massive difference to people like us when things run smoothly, are easy to change and understand and when care, consideration and kindness are shown to us by staff at all levels.