Text size

Theme

Language

"Treated me with great empathy and professionalism"

About: Inverclyde Royal Hospital / Day Surgery Unit (K south) Inverclyde Royal Hospital / Trauma & orthopaedics

(as the patient),

After being on a waiting list for 2 yrs I was finally called forward for surgery at Inverclyde. First of all I would say I was kept informed prior by Gill, so my pre-op went extremely smoothly, on arriving I was allocated a bed and admitted to ward K North.

I was 3rd on the list and was kept informed during the day. When finally it was my turn , I was first briefed by the anaesthetist who told me my options and I decided to be awake and be numbed and sedated from the waist down (tho wary it was a great).

Theatre staff treated me with great empathy and professionalism, even some calming humour. On completion, I was returned to the ward and finally got something to eat. That night wasn’t great but I was given pain relief and help.

The next day was busy! Wound checked,  X-ray done and then the start of physio and occupational therapy. Both of the departments were excellent and I was discharged by 3pm, less than 24 hrs from my surgery.

I would wish to thank all the staff that helped me - ward nurses, auxiliary staff, porters, special thanks to the surgery team and physios.

Only down side was the food  and I fully understand this, but even when soup delivered and I asked what it was, I was told - I don’t know!

So finally total success and a good experience apart from the obvious pain😉

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC about a year and a half ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 24/05/2024 at 12:48
Published on Care Opinion at 12:48


picture of Kevin Torbet

Dear worriedpatient1023

Thank you for sharing your experience with us. We are pleased to hear that, after your wait, your surgery at Inverclyde went smoothly and successfully.

It is wonderful to know that Gill kept you well-informed before your procedure, ensuring a smooth pre-operative experience. We are also glad that you felt well cared for by the staff in Ward K North and that you were kept informed throughout the day.

We appreciate your feedback on the professionalism and empathy shown by the theatre staff, and we are delighted that you felt comfortable and supported during your procedure.

I will be happy to share your kind words with the staff who I'm sure will be touched to hear you had such a positive experience while under their care.

Regarding the food service, we are sorry to hear that it did not meet your expectations. We will relay your comments to the catering team to help improve our meal services and ensure their is better communication about the food provided to our patients.

Kind regards

Kevin

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k