"Not good"

Have been here 20+ years. Was a great little surgery, now not so good. You can never get on e consult, ring at 8.30 for appointment, to be 23rd in queue, so do call back, 50 minutes later get call to say no appointments left, and to go to a&e. Go to a&e, get urgent referral, told to contact gp, can't get on e consult, on 3rd attempt get on e consult to be told it needs to be an urgent phone call, so rang surgery, on hold for 30 minutes, explained situation, told no urgent appointments left, explained that am at work from 8am to 4.30 and its very difficult to get on e consult at the times given or to ring and be on hold 30 minutes. Was told its not urgent if I'm if still working! Told I could go to a Sunday surgery in hove and I asked is it a walk in, never heard of this so I didn't understand, was told by receptionist 'I'm trying to help you' as if I was being difficult! Despite being days trying to get on e consult and phone, on hold forever, I was polite and just needing help, felt pretty upset at some of the comments and general attitude of the receptionist.