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I can’t thank them enough for helping me get rid of the pain...

Posted By Lolagirl123

"I can’t thank them enough for helping me get rid of the pain!"

About: Glasgow Dental Hospital and School / Emergency Dental Treatment Centre Level 1

(as a service user),

I had to go up to the dental hospital out of hours due to extreme toothache due to an issue with a wisdom tooth.

The dentist and dental nurse were so lovely and done everything to put me at ease and make the process go as smoothly as possible. I get quite anxious at the dentist so they went out their way to keep me calm and didn’t rush me and explained why they where doing everything, showing me X-rays and explaining what they meant and making general chit chat to distract me.

They never rushed or made me feel like they have to get me in and out (like I have felt at my regular dental practice!) Carolyn and Gayle really did save the day and I can’t thank them enough for helping me get rid of the pain! 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC last week
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 24/05/2024 at 12:54
Published on Care Opinion at 12:54

picture of Kevin Torbet

Dear Lolagirl123

Thank you for taking the time to share your positive experience at the Glasgow Dental Hospital.

We understand how distressing extreme toothache can be, and we are delighted to hear that our team was able to provide you with the care and support you needed.

It is heartening to know that Carolyn and Gayle went above and beyond to put you at ease, taking the time to explain each step of the process and making an effort to keep you calm through friendly conversation.

We are proud of our staff's dedication to patient care, and your feedback highlights their commitment to providing a supportive and understanding environment.

We will ensure that Carolyn, Gayle, and the rest of the dental team receive your kind words.

Kind regards

Kevin

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Response from Operational Manager, Oral Health Directorate, NHS Greater Glasgow and Clyde 2 days ago
NHS Greater Glasgow and Clyde

Submitted on 30/05/2024 at 13:42
Published on Care Opinion at 13:42

Dear Lolagirl123

Many thanks on behalf of the Emergency Dental Team for taking the time to provide feedback following your attendance at the clinic.

I was sorry to hear you had been suffering from extreme dental pain from your wisdom tooth and I realise how distressing this can be.

It was however great to hear that Carolyn and Gayle from the dental team were able to put you at ease and help alleviate your dental pain.

I will ensure your kind comments are shared with Carolyn and Gayle who will be delighted to hear such positive feedback.

I hope you continue to recover well.

With Best Wishes

Julie

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