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"Dreadful experience"

About: Southend Hospital

Had to attend southend a&e. Terrible triage system with obviously very poorly patients waiting for ages to get past first hurdle. People openly vomiting in the waiting room. Surely there could be somewhere more private for them. The rudest most unwelcoming booking in staff. The only thing I could praise was the lovely doctor.

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Responses

Response from Mid and South Essex NHS Foundation Trust last month
Submitted on 17/05/2024 at 08:36
Published on Care Opinion at 08:36


Good Morning,

We are sorry to read about your experience in our hospital.

If you would like to discuss this further, please contact the PALS team on 01702 385333. PALS office phone lines are open 10am to 2pm, Monday to Friday (excluding Bank Holidays).

Alternatively you can email mse.pals.suhft@nhs.net

Kind regards,

Patient Experience Team

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