"She is so patient and caring with my daughter"

My daughter has been attending speech and language in cookstown (northern health trust) with Chloe for a few years now. Chloe has been so great for my daughter’s speech development, the difference has been so amazing to see. She is so patient and caring with my daughter, it makes the appointments so much more relaxed compared to some of my daughter’s other health appointments.

Chloe is always great at explaining different aspects of my daughter’s speech and giving me additional tips for use at home to help aid her development. Recently Chloe has been a great help in completing an assessment for my daughter’s educational evaluation.

Again Chloe was brilliant at explaining how the assessment was going to be carried out and was really patient with my daughter. My daughter was not in a great mood the day of the assessment so Chloe took an additional appointment a few days later to give her a better chance of completing the assignment. It was all done very well and my daughter did have a better appointment the second time.

I have a great appreciation for the effort Chloe put into the assessment, she phoned me a week later to read through what she had written up. I have already received some of the assessments from my daughters other medical departments and there is no comparison to how well written and thoughtful Chloe’s was, it made me appreciate the effort she had put in. 

It’s easy to complain about the nhs when things don’t go as expected. I just wanted to compliment Chloe for her help. I hope she reads this and knows that the effort is appreciated.