"Very poor service"

On Saturday, at approximately 19:00 hours, I attended the accident and emergency department due to unexpected bleeding at 12 weeks of pregnancy. Regrettably, I was compelled to depart at approximately 02:00 hours without receiving medical attention due to extreme fatigue and the presence of my 2-year-old daughter.

At approximately midnight, a senior nurse made an announcement regarding an extended waiting time of approximately 6 hours, citing a shortage of staff. Seeking clarification on whether this extended wait time applied to my case, as I had been waiting since 19:00 hours, I approached the nurse. He expressed uncertainty but suggested that there was a possibility of being seen soon considering the duration of my wait. Based on this assurance, I patiently waited for an additional 2 hours, beyond which I found it untenable to remain any longer.

Consequently, I returned to the accident and emergency department the following day (Sunday) at approximately 13:00 hours. I was required to undergo the triage process once again due to persistent bleeding and intensified pain. Regrettably, I did not receive medical attention until 19:00 hours, at which point I was provided with a leaflet to schedule an appointment with the gynecology department.

It is my understanding that the medical team on duty the Saturday I arrived was aware of my presence and the reason for my visit. Given the circumstances, it would have been appropriate for them to provide me with the necessary information or arrange for someone to do so, rather than requiring me to make two arduous round trips, enduring excruciating pain, only to receive a leaflet for booking an appointment.

I find this level of service to be unacceptable and in need of improvement.