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"I finally felt heard"

About: Stratheden Hospital / Adult mental health

(as a service user),

I recently spend some time in Lomond ward after a suicide attempt. While on the ward I met a member of staff who has helped me more than I could have imagined, despite only being on the ward for 2 of the days I was there.

After a brief chat when she introduced herself to me, I knew instantly that she got me. For the first time in my life I felt understood. Her advice and support will stick with me, and help me find my way.

She recommended a book for me to read. Now that I’ve finished the book, I finally feel less alone. I’ve spent 23 years feeling different and like I don’t belong. Lauren knew this book would resonate with me and I’m so glad she told me to get it. It’s given me the motivation to find my place in this world, and try not to give up just yet.

She had my back in the ward when I had a meltdown. She knew how to handle it and made me feel less ashamed of my behaviour.

It’s rare that I feel like someone truly listens to me, but with Lauren I finally felt heard.

I’m hoping my message will get back to her, and that her compassion will be recognised, as it deserves to be.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sharon Carmichael, Senior Charge Nurse, Lomond Ward, Stratheden Hospital, NHS Fife 2 weeks ago
Sharon Carmichael
Senior Charge Nurse, Lomond Ward, Stratheden Hospital,
NHS Fife
Submitted on 19/05/2024 at 13:23
Published on Care Opinion at 13:30


Thank you for taking the time to create a story about your care, via Care Opinion. Your feedback is valued.

I am very heartened to hear of your positive experience, in your time of distress. The support demonstrated to you by the nurse you have named in your story, demonstrates excellent person centred care. I am glad that you found her support, of comfort to you and that the book she recommended may continue to contribute to your recovery journey.

I have fed back and Lauren has viewed your story and she feels happy that she has made a difference to you and wishes you well, going forward.

We wish you an ongoing recovery

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