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Excellent paediatric care.

Posted By mum09

"Excellent paediatric care."

About: Royal Belfast Hospital for Sick children / Paediatric Surgery Specialist Child Health & Disability / Community Paediatrics - Newry

(as a parent/guardian),

My son attends Dr Hughes paediatric service in John Mitchell place Newry. My son has hydrocephalus and after being assessed by Dr Hughes he expressed some concerns about how well my sons shunt was working.

He arranged a CT scan that was carried out in a timely manner and contacted us with the results, which showed the shunt was indeed not working properly. We were directed to the Royal Belfast Hospital for Sick Children, and he had surgery. 

At a very worrying time we felt heard and assured by Dr Hughes. His professionalism and fast action was vital. As parents, we're so thankful. 

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Responses

Response from David Graham, Paediatric Consultant, Children and Young People's Directorate, Southern Health and Social Care Trust 12 months ago
David Graham
Paediatric Consultant, Children and Young People's Directorate,
Southern Health and Social Care Trust

Submitted on 20/05/2024 at 15:05
Published on Care Opinion at 15:08

picture of David Graham

Dear Mum09 - We really appreciate the time you have taken to let us know about your experience within the clinic in John Mitchell Place.

I hope that your son is doing well after his surgery. I am so glad that you felt listened to and that care was provided in a timely way.

I will pass your feedback to Dr Hughes and I am sure he will be very glad to read your kind words.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Kevin Patterson, Patient and Client Experience Facilitator, Belfast Trust Wide, Belfast Health and Social Care Trust 12 months ago
Kevin Patterson
Patient and Client Experience Facilitator, Belfast Trust Wide,
Belfast Health and Social Care Trust

Submitted on 29/05/2024 at 15:09
Published on Care Opinion at 15:09

picture of Kevin Patterson

Hello Mum09

My name is Kevin Patterson I am the Facilitator for Patient and Client Experience for the Belfast Trust, I am responsible for ensuring you story is heard.

I have pasted your story to my colleagues in Royal Belfast Hospital for Sick Children (RBHSC). Please don't underestimate how your story will impact staff and help them learn and change.

Thank you for taking the time to leave your story on Care Opinion and I hope your son is doing well after his surgery.

Many thanks,

Kevin Patterson

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