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Care Opinion

Amazingly committed and friendly, kind people

Story from nhs.uk

"Amazingly committed and friendly, kind people"

About: Derriford Hospital

Although waiting times are extraordinarily long and patients are in pain and staff are stretched, the staff remained alert, kind, generous and very effective and skilled in what they do. I feel grateful to have had help and advice and reassurance in difficult circumstances and with immediate tests plus results all alleviating the years and years of pain and difficulty with other medical staff. A&E staff were amazing and should be better supported by our political and NHS (nearing private)system.

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Responses

Response from Alison Stanton, Complaints and PALS Manager, University Hospitals Plymouth NHS Trust yesterday
Alison Stanton
Complaints and PALS Manager,
University Hospitals Plymouth NHS Trust

Submitted on 11/06/2024 at 08:25
Published on Care Opinion at 08:25

picture of Alison Stanton

On behalf of Derriford Hospital Emergency Department I would like to thank you for your kind website comment dated 20 May 2024.

It is always nice to receive positive feedback from patients. I will make sure all of our teams in the Emergency Department are aware of your kind words. Hearing such positive feedback really helps.

Receiving a compliment like this is reflective of the outstanding care and compassion that our team aspire to deliver, despite the challenges.

Thank you again for taking the time to comment. It is very much appreciated.

Jayde Fletcher

Emergency Services Manager

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