"Poor communication "

I dont know what's happening with the ENT department. No body ever picks up the phone. I have been desperately trying to find out when my appointment which was verbally confirmed on the phone last month is. I was informed a letter would be sent and i am still waiting. My given date is Thursday 23rd May and no letter with time or confirmation. It's so frustrating. I have been waiting 2 months for an appointment since my MRI scan revealed fluid behind my ear. I have been unable to sleep due to headaches, ear pain and ringing in my ears. Also feeling off balance and tiredness due to lack of sleep. I am getting so frustrated and time is ticking. This is causing me so much distress and nobody seems to care. My mental health is impacted. I have no trust in the NHS anymore. Lack of communication is diabolical. Please sort it out.