"Worst experience I ever had "

Registered with this surgery 4 months ago with my husband. We both have medical conditions. We’ve never been able to see gp and discuss our health issues. I asked for appointment and always been referred to a&e when we got to a&e they told us this should be dealt with by gp. The staff on reception is extremely negative, not willing to understand, have always excuses as to why there is no appointment. Today I’ve been told there are thousands of patients registered with surgery at Wootton Medical Centre in Northampton, hence reason why they are unable to accommodate appointment. My husband is diabetic and since we move here his condition has worsened. When contacted the gp they said go to a&e. When we phoned 111 they said my husband may be seen by specialist. We I called gp once again we been advised someone will call. After couple of hours diabetic nurse doubled his medication. After 10 days of taking double dose he was not feeling better. We called again. The receptionist put us on hold to discuss the situation with diabetic nurse. Once she came back, she said that he has been prescribed same prescription but increased for third time without being seen by doctor. We refused and asked for appointment. Although we tried to explain how my husband suffered and his condition kept declining he was given 2 weeks to see gp. Now we’re waiting, however looking for gp which cares and actually helps patients instead of letting the receptionists treating us like we’re asking for something we’re are not entitled to. I warn you do not register with this surgery ever!!!