"compassionate staff"

I had to accompany my partner to the a&e department so she could be treated for ongoing chest pain, breathing difficulties and a persistent 5-week cough that our gp surgery has been unable to effectively address. The a&e staff, from blood pressure, blood-taking and ecg, through to nurses and the doctor who consulted with my partner, were examplary. They were kind, helpful and calm. The doctor in particular, listened to my partner, understood her concerns, spoke to her as an equal, didn't challenge or dismiss her about specifics of her condition (Ehlers-Danlos Syndrome). After assessing the blood and ecg results, he ordered a chest x-ray, in order to further investigate the situation, and while waiting for the results, was able to access some information about the common occurance of respiratory symptoms in ehlers-danlos patients - symptoms which match exactly the symptoms my partner is suffering. This allowed him to confirm that the respiratory issues she's having may in fact be due to the ehlers-danlos, and he was open to this as a possibility. He is one of very few clinicians who has been willing to discuss the broader issues around ehlers-danlos with my partner. Many at our gp surgery and other specialists/consultants have been at best neutral, at worst dismissive or ignorant of the overall ehlers-danlos picture. I'd like to commend the doctor on his care, compassion, willingness to listen during this visit. In spite of the lateness (we were in the surgery from 18:30 until 01:15), and the busy conditions in the waiting room, the staff remained friendly and attentive.