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"Bad service "

About: Beckenham Beacon Ucc

I attended the urgent care centre today after being referred to them by 111 due to chronic back pain which had led to my hip and down my right leg with my leg getting more numb as time went on. Once I had seen the triage nurse and my details had been taken I waited 45 minutes to be seen which is fine. It was what happened next that floored me and left me feeling very angry and upset I was told they weren’t able to help with my pain and they could only test my urine for blood in case it was a kidney infection which I know it wasn’t as I suffer with them all the time and told me they couldn’t give me any pain relief or examine me so I left the urgent care centre feeling very stressed which then lend me to have a seizure due to my epilepsy and I’m now left in even more pain. Very disappointed

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Response from Beckenham Beacon Ucc 14 months ago
Beckenham Beacon Ucc
Submitted on 12/06/2024 at 14:13
Published on nhs.uk at 14:13


I am very sorry for your experience, please kindly call us on 01689866037 so we can investigate further.

Many thanks

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