"Totally Defunct Appointment System"

I attempted to make an appointment in March to be informed by text that my symptoms were not serious and I would have to wait for 4-6 weeks for a Dr. to call me on the 'phone and assess whether or not I qualified for a face to face appointment.

I waited 8 weeks for the promised call only to be informed (again by text) the day before the expected call which was scheduled scheduled for sometime in the afternoon, that the call was now being rescheduled for a weeks time in the morning.

This means that if the call does actually take place I will have waited 9 weeks to discuss over the telephone why after breaking my kneecap in December and wearing a splint for 8 weeks it is still causing me a lot of pain. This level of service is unacceptable.