Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Impossible to make an Appointment for Weeks

Story from nhs.uk

"Impossible to make an Appointment for Weeks "

About: Harvey Group Practice

they have forced all their patients to use eConsult to arrange appointments but close the service to arrange an appointment using eConsult for days at a time. The average time i have spent trying to make log an appointment is 2 weeks of trying daily logging in and checking if you can request an appointment.

the stress of having to keep trying to arrange an appointment for something that is sudden or urgent that it causes anxiety and sleepless nights. Even trying to find the ability to make an appointment request at 07.00 am still EConsult will not allow people to request appointments and trying every 15mins for 3 hours still no ability to use eConsult to make appointments, yesterday eConsult closed to make appointments. Monday closed morning to make appointments.

tried phoning you cannot make an appointment that way. tired in person and again you cannot make an appointment that way.

Seems that their sole aim is to make it impossible to make an appointment.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Harvey Group Practice 13 months ago
Harvey Group Practice

Submitted on 20/05/2024 at 10:56
Published on nhs.uk at 10:56

Dear Patient,

I am sincerely sorry to hear about the challenges you have encountered while attempting to schedule an appointment through our eConsult service. Thank you for your feedback and I want to assure you that we take your concerns very seriously.

First and foremost, I want to extend my apologies for any inconvenience and distress this situation may have caused you. It is not our intention to create obstacles for our patients in accessing the care they need. We recognise the importance of timely medical attention, particularly in cases of sudden or urgent health issues.

I understand your frustration with the inconsistent availability of our eConsult service. We are actively working to ensure that the system is reliable and accessible to all patients when needed. However, based on your review, it seems that eConsult was accessible during the times you mentioned. I would be happy to investigate this further if you choose to contact the practice via telephone.

While we encourage the use of eConsult for its convenience and efficiency, I want to emphasize that it is not the sole option for making appointments. I apologise if this hasn't been adequately communicated. Our reception team are available to assist all our patients. I regret any confusion or difficulty you may have had.

Your feedback is invaluable in helping us improve our services, and I assure you that we are taking immediate steps to address the issues you've raised. We are committed to providing you with the best possible care experience and will do everything in our power to ensure that you can access our services without unnecessary stress or inconvenience.

Please feel free to reach out to the practice directly if you would like to discuss your concerns further or if there's anything specific we can do to assist you. Your health and well-being are our top priorities, and we are here to support you in any way we can.

Once again, I apologise for the difficulties you've faced, and I thank you for bringing them to our attention.

Warm Regards

Rochelle Larter

Harvey Group Practice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k