My mum has been in hospital for the past 5 months and was recently discharged home. The Community Alarm Service had been requested to fit a system. I am the daughter who mum lives with.
I called the team to ask about the installation and was told it would not be fitted until the next day. I explained that the system was needed for that day. What a fantastic response I received.
Billy, from the Community Alarm Team arrived very soon afterwards and was a real joy to deal with. I was having a really bad day trying to get everything in place for my mum. Billy was so empathetic, sympathetic and kind. He could see I was totally stressed and went the extra mile to help find out when the carers were due to visit .
Billy, you were an absolute delight to deal with. I greatly appreciate your assistance and it turned a really bad day into one I could cope with. Your outstanding commitment and dedication to helping others is greatly appreciated. Thank you so much.
"So empathetic, sympathetic and kind"
About: Community Alarm and Equipment Services / Community Alarm & Telecare Service Community Alarm and Equipment Services Community Alarm & Telecare Service
Posted by tanzaniteblue (as ),
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