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"They have made a difficult journey much easier"

About: Craigavon Area Hospital / Dermatology The Ulster Hospital / Ward 25

(as the patient),

Immersive Reader

I was treated early on by the team at the Dermatology ward in Ramone building, Craigavon Area Hospital. Nurse Lauren and Dr McIntyre met me to discuss the extent of the cancer, the operation(s) needed and treatment plans.

From the start they were able to tell me clearly but with great empathy and care about what I could expect from the treatments. Dr. McIntyre carried out the fist excision, and his was done with great skill and left a minimal scar on my temple.

I since hide a wide local excision and skin graft with sentel node biopsy at Ulster Hospital all with the same great care and attention.

I have just had my most recent excision at CAH with Dr McIntyre again , and the process was quick, painless and precise. She made me feel at ease, comfortable and I had all information I needed to hand.

The whole team in Dermatology in Craigavon have been exceptional in their care of me and continue to do so. They have made a difficult journey much easier with the way they talked me through everything, and it was obvious they cared about me through the process.

Please can you make sure they are aware of this feedback, I am and will always be grateful to D McIntyre, Lauren and the team there.

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Responses

Response from Carrie McCann, Dermatology/TVN Manager, Medicine and Unscheduled Care Directorate, Southern Health and Social Care Trust 14 months ago
Carrie McCann
Dermatology/TVN Manager, Medicine and Unscheduled Care Directorate,
Southern Health and Social Care Trust
Submitted on 20/05/2024 at 10:41
Published on Care Opinion at 10:41


Immersive Reader

Thank you for sharing your experience with us, I have shared this with Lauren and Dr McIntyre.

We are delighted you are happy with the care and treatment you received, if you have any questions or concerns with your diagnosis or the healing process please contact us and we will help to the best we can.

Best wishes,

Carrie

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Response from Cathy Curran, Clinical Manager, Medicine Specialties & Outpatients, Lagan Valley Hospital, South Eastern Health & Social Care Trust 14 months ago
Cathy Curran
Clinical Manager, Medicine Specialties & Outpatients, Lagan Valley Hospital,
South Eastern Health & Social Care Trust
Submitted on 20/05/2024 at 11:22
Published on Care Opinion at 11:22


Immersive Reader

Good morning Danny 728,

thank you for your kind feedback regarding my team in Ward 25 at Ulster Hospital.

I am glad so pleased that your experience was a positive one, Sr Taylor and her team strive to ensure patients are treated promptly with dignity and empathy.

I will share this review with Sr Taylor and her team.

I wish you well with your treatment going forward.

Warm Regards

Cathy Curran.

Clinical Manager.

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