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Phone lines a shamble . No way to book transport

Story from nhs.uk

"Phone lines a shamble . No way to book transport "

About: Central Middlesex Hospital

No-one is answering my calls No call backs . No answers to my messages. My appointment is tomorrow. It's now 2.20 pm the day before. I need transport .

To biofeedback. No one to book it.

So.. It looks like You ! Had better cancel it. !!!

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Responses

Response from London North West University Healthcare NHS Trust 3 weeks ago
London North West University Healthcare NHS Trust

Submitted on 17/05/2024 at 16:09
Published on Care Opinion at 16:09

Dear service User,

I'm sorry to hear you had issues with your transport to one of our services at CMH.

Transport is booked directly with the service you have your appointment with. If you are still having issues you can contact our PALS team who can assist you with resolving your problem. PALS CMH phone number - 020 8967 5653, PALS email address - LNWH-tr.PALS@nhs.net

Kind Regards,

Emma Calnan - Patient Experience Officer

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