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"The care I received went above and beyond"

About: Victoria Hospital / Accident & Emergency Victoria Hospital / Radiology

(as the patient),

I recently attended A&E at the Victoria Hospital in Kirkcaldy.  I had excruciating pain in my right heel which was similar to pain I suffered with a stress fracture earlier in the year in my left heel.

The department was absolutely mobbed but the care I received from Dr Helen went above and beyond.  She listened to me, and read my previous extensive notes, referred me to xray, and promptly put me in a moonboot on my return. 

My fractures don't always show up on the initial xrays due to my bone condition.

Jo the radiographer was also very professional and welcoming.

Both are assets to the VHK!

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Responses

Response from Esther Davidson, Senior Charge Nurse, Accident & Emergency, NHS Fife 2 weeks ago
Esther Davidson
Senior Charge Nurse, Accident & Emergency,
NHS Fife
Submitted on 14/05/2024 at 13:13
Published on Care Opinion at 13:13


Thanks for taking the time to give this very positive feedback, I will ensure this is passed onto the doctor. I am glad we were able to meet your expectations.

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Response from Zoe Maclaughlan, Lead Radiographer, Radiology, NHS Fife 2 weeks ago
Zoe Maclaughlan
Lead Radiographer, Radiology,
NHS Fife

Lead Radiographer Phase 3 x-ray Victoria Hospital

Submitted on 15/05/2024 at 09:20
Published on Care Opinion at 09:20


picture of Zoe Maclaughlan

Dear ahappyfifer,

Thank you so much for taking the time to share your feedback on your experience in A&E at Victoria Hospital. Working in A&E x-ray it is great to hear that the radiographer was welcoming and professional, and I will pass your positive feedback to Jo and the rest of the radiology team.

Wishing you all the best.

Many Thanks,

Zoë Maclaughlan

Lead Radiographer

Phase 3 x-ray

Victoria Hospital

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