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"Very positive experience"

About: Plastic Surgery & Burns / Breast Reconstruction Specialist Nurse Service

(as the patient),

I had a prosthetic appt at Perth Royal Infirmary with Fenella from the Breast Care Team at Ninewells to fit me following my bi-lateral mastectomy. This lady was wonderful.  She was very empathetic and respectful to my situation and she is a true expert in what she does.  She had pocketed bras with her so I could try on the prosthetics  and she had me try on different shapes and sizes to encourage me to choose something that I was very happy with.  I never felt rushed and I got the impression she wanted to make sure I left happy with my choice. She knew everything about the products and explained in detail how to care for my prosthetics.  I left there with a smile on my face after a very positive experience.  Thank you Fenella, you really are wonderful and great at your job!

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Responses

Response from Specialist Nurse, Plastic Surgery, NHS Tayside 12 months ago
Submitted on 27/05/2024 at 15:25
Published on Care Opinion on 28/05/2024 at 07:52


Hello Krystyna827

I am one of the specialist nurses and will ensure this lovely feedback is passed on.

I am pleased to hear you had such a positive experience as we are very proud of the service and team we have.

I wish you well in your recovery.

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Response from Nicola Heymans, NHS Tayside 12 months ago
Nicola Heymans
NHS Tayside
Submitted on 04/06/2024 at 11:58
Published on Care Opinion at 11:58


Dear Krystyna827

Thank you for taking the time to send in your feedback for your recent experience in our Prosthetic service. Fenella is a valued member of our team who has worked hard to develop this service into her own. I will pass on your thanks and praise to Fenella.

Kind regards

Nicola Heymans

Lead Macmillan Breast Care Specialist Nurse

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