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A caring crew

Posted By aquariusef63

"A caring crew"

About: Northern Ireland Ambulance Service / Emergency ambulance response

(as a service user),

I took unwell with adrenaline crisis a few weeks ago, I was confused and disoriented while waiting for emergency medication to kick in.

The nurses (who were also amazing) phoned for an ambulance and Paddy and Alan turned up. They made me feel at ease straight away and made the situation easier through humour. They took my complex history on board from the nurses.

They treated me as a person and made a very difficult situation much easier. 

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Responses

Response from Maggie Hamilton, Experience & Involvement Facilitator, Quality, Safety & Improvement, Northern Ireland Ambulance Service 11 months ago
Maggie Hamilton
Experience & Involvement Facilitator, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

The Northern Ireland Ambulance Service (NIAS) Experience and Involvement Facilitator is responsible for developing and delivering high quality, effective services and processes for NIAS Service Users, Carers, their Advocates, the Public and NIAS Staff across Northern Ireland (NI) to facilitate and enable them to fully contribute to and participate in experience and involvement in relation to the NIAS.

Submitted on 30/05/2024 at 17:10
Published on Care Opinion at 17:10

picture of Maggie Hamilton

Good afternoon aquariusef63,

I would like to begin by thanking you for taking the time to share your experience of the Northern Ireland Ambulance Service. It was reassuring to learn how Paddy and Alan used humour to ease the situation you were in and how they treated you as a person. Feedback such as this lifts the morale of the paramedics involved in what is a particularly challenging period. I would like to share your feedback with the clinicians who attended to you on the day and in order to locate them I would require the following information:

o Date and approximate time of the incident

o The address the ambulance was dispatched to

If you are happy to share this information, I can be contacted at:

Maggie.hamilton@nias.hscni.net

I hope you are recovering well.

Kind regards,

Maggie

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