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"Emergency Department amazing"

About: Queen Alexandra Hospital

Saturday afternoon had an emergency with Dad and the paramedics that attended arrived quickly and were brilliant with him, they were so calm and made everyone feel so reassuring but with Dad they were amazing and they looked after him so well and got him to emergency fast. The a and e was jammed packed with ambulances and people but they rushed him into an area in Resus and Trauma. The 2 doctors dealing with him were brilliant and the more senior one took us to a relatives room and he explained everything, he told no lies and laid the worst case scenario out. Everything they did they talked us through and when they'd made Dad more comfortable we went back and sat with him. The young nurse was caring and helpful, went and got us chairs and made sure we were comfortable. They kept checking on him. They called a surgeon in and we were awaiting for him to arrive, in the meantime the anesthetist came in and spoke to Dad and us being reassuring and explaining everything. He was really nice and the 2 paramedics had come back in and checked on him whilst bringing another call in, they again were amazing. Then this Doctor came in and considering he'd been called in, he was brilliant. He was so caring and explained everything he was going to do, and made Dad feel at ease because he was worrying, in fact we all were. They took our mobile numbers and we waited in the hospital while he went to theatre and they said they would call us when they had news and they did. They did everything they said they would do and let us see him after the surgery which was early hours of the morning, nothing was too much trouble for them and they had so much care. Everyone who was involved in dealing with my Dad were amazing and thank you.

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Responses

Response from Kay Bird, PALS Manager, Portsmouth Hospitals University NHS Trust 12 months ago
Kay Bird
PALS Manager,
Portsmouth Hospitals University NHS Trust
Submitted on 24/06/2024 at 09:58
Published on Care Opinion at 09:58


Good morning

Thank you so much for taking the time to leave this lovely feedback about your recent experience of care in the emergency department. I apologise for the delay in the response.

We have shared this feedback with the teams concerned and wish you well with your recovery.

With our best wishes

Kay.

PALS Manager, Queen Alexandra Hospital, Portsmouth.

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