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Good Hospital

Story from nhs.uk

"Good Hospital"

About: Royal Derby Hospital

My Stay in Derby Hospital was excellent as regards to m y Consultant

Doctors, Nurses. My discharge was a utter shambles 10hours waiting time even thou the consultant asked to get me discharged by lunchtime that day 2/5/24 as we had a 2hr journey home on a holiday week end not sure what the problem was but we left the hospital 8.15 Friday evening arrived home at 10.45. My other comment is that you have no available help to get people from car parks to the wards my husband have Parkinson's, plus COPD and was suffering from Sciatica at the time and had great problems getting from the disabled car park 6 to the ward each day he visited me.

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Responses

Response from Royal Derby Hospital 12 months ago
Royal Derby Hospital

Submitted on 18/06/2024 at 15:14
Published on nhs.uk at 15:14

Good afternoon (42780),

Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital.

I would firstly like to say that I am extremely sorry that you had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement.

I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 16:30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you.

If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net

Patient Advice and Liaison Service (PALS)

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