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"Problems encountered in the follow up stage"

About: Royal Devon & Exeter Hospital (Wonford) / Cardiology

(as the patient),

I had a heart attack earlier this year and I received the most prompt and fantastic care on the day and until I was discharged. 

Whilst in hospital I saw a member of the cardiac rehabilitation team. They gave me a booklet which indicated that a referral to the Cardiac Support Service will be made automatically on discharge.

I had a stress cardiac MRI scan in March.

In April I saw a friend who is a cardiologist and he said that I should have received contact about both the rehab and the MRI by then. I called the team and spoke to the person who had seen me in hospital. They told me that the referral to the rehab team had, for some unknown reason, never been made and that there was no record of the scan results having been sent to the referring doctor. They said they would look into both matters.

I was subsequently contacted by rehab and had a telephone appointment with them in May.

However, I asked my GP to refer me to see a private cardiologist and that took place before this. They have since arranged an exercise treadmill test for me in June.

My treatment was first class but I thought I should make you aware of the problems encountered in the follow up stage. This is not a complaint but for your information.

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Responses

Response from Lisa Townsend, Patient Experience Feedback Lead, Patient Experience Team, Royal Devon University Healthcare NHS Foundation Trust 12 months ago
Lisa Townsend
Patient Experience Feedback Lead, Patient Experience Team,
Royal Devon University Healthcare NHS Foundation Trust

I take patient feedback and work with all departments at Royal Devon University Hospital NHS Trust to implement service change and improve the patient experience.

Submitted on 12/06/2024 at 13:57
Published on Care Opinion at 13:57


picture of Lisa Townsend

Dear Hadare87

I have spoken to the Lead Cardiac Rehabilitation Nurse and she has asked me to convey the message below:

Thank you for your feedback. I am glad to hear you had a positive experience when you unfortunately suffered a cardia arrest earlier this year and I am sorry that this did not continue when you were discharged.

Usually the process is smooth but it does sound if this was not the case on this occasion. We do appreciate your feedback, if you would like to contact me to give me more detail I would be happy to look into this. You can do this by contacting 01392 356159 and a member of the team will look into this.

Once again thank you for your feedback and I wish you well in your recovery.

Kind regards

Lisa

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by hadareh87 (the patient)

The reason I found the response not very helpful is it only acknowledges that something didn't happen which should have happened.

However, I do not want anyone spending any more time on this.

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