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"Disgusting "

Absolutely disgusted with the service. My father has severe COPD and really struggles getting to appointments due to his health. He had an appointment which he attended and was told he could leave before they completed the scan. Made another appointment (which he wouldn’t have had to attend had they done their jobs properly the first time) Unfortunately He had to cancel due to his health so instead of making another appointment they referred him back to his doctor. I’m disgusted and so is he. Also the staff are rude!

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Response from Community Health and Eyecare Limited 10 months ago
Community Health and Eyecare Limited
Submitted on 19/08/2024 at 15:42
Published on nhs.uk at 15:43


Dear Lecia stanley,

Thank you for your review. We are sorry to hear of the issues your father has faced upon contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access.

We strive to ensure patients remain well informed about their care and are sorry if this was not reflective in his case and for any inconvenience caused; we never wish for patients to deem our service as negative and wish to ensure our service is accessible to all.

We are keen to ensure your father has received the required care, we welcome him to contact us by calling 0344 264 4160, or via email at customerservices@communityeyecare.org.uk.

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