"delay in receiving appointment"

Dear Susan,

We're genuinely sorry to hear about the difficulties you experienced in trying to book an appointment. We aim to provide efficient and supportive service to all our patients, and it's clear we didn't meet that standard in your case.

We understand that waiting for responses can be stressful, particularly when dealing with health concerns. Our team works hard to respond promptly to all requests, and we regret that there was a delay in getting back to you.

Regarding the promised call that didn't come through, we apologise for any inconvenience caused. Sometimes, due to high demand or unexpected circumstances, there can be delays in our response times. However, we acknowledge that you should have been informed about any changes promptly.

The miscommunication about the timing of your appointment is also regrettable. We're constantly striving to improve our systems to ensure accurate information is provided to our patients. Your feedback highlights an area where we need to focus our efforts.

We understand that waiting a week for an appointment can feel too long, especially when you initiated the process on the Tuesday. We'll do our best to learn from this experience and ensure that future appointments are scheduled more promptly and efficiently.

Your feedback is invaluable to us, and we appreciate you bringing these issues to our attention. We're committed to providing the best possible care to all our patients, and your insights help us to achieve that goal. If you have any further concerns or need assistance, please don't hesitate to contact us.

Kind Regards

Mr C Hayhurst

Assistant Practice Manager