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Reassuring, friendly and understanding

Posted By deltapx35

"Reassuring, friendly and understanding"

About: Crosshouse Hospital / Day Surgery

(as a service user),

I unfortunately had to undergo a small surgery last year and attended the day surgery unit. From the surgical team to the staff in theatre recovery and the day surgery unit itself were all so reassuring, friendly and understanding. I just wanted to say a big thank you! 

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Responses

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 6 days ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 14/05/2024 at 16:46
Published on Care Opinion at 16:46

picture of Pamela Gibson

Dear deltapx35

Thank you for taking the time and trouble to share this lovely feedback about the care provided within the Day Surgery Unit, University Hospital Crosshouse.

I am glad to hear that our staff were able to put you at ease whilst you were under their care and that you received such reassuring, friendly and professional care from them.

Our staff really appreciate receiving feedback from their patients and it will be my pleasure to share your kind comments with the wider Team in the Unit. I know they will be delighted to receive this feedback and it will be really encouraging for them to know that you felt so well supported by them.

Please accept my best wishes for your ongoing recovery and thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

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