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Langstone Way needs surgery !! There is no help…

Story from nhs.uk

"Langstone Way needs surgery !! There is no help…"

About: Langstone Way Surgery

I am currently on hold on the phone system for the Secretary after pressing option 1. I am Number 1 in the queue since the start of call but have been on hold for over 55 mins today. I tried on Wednesday but had to give up after 30 mins again at position 1. I don't believe anyone is actually working there on the end of the phones. I am trying to get my right to choose referral processed but despite already sending an email with all the information i had a reply that i needed to book a doctors appointment. The online booking system hasnt allocated me an appointment and everyone refuses to help when i call the main reception asking for help. This is beyond a joke and i don't think anyone in the team actually care about this.

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Responses

Response from Langstone Way Surgery 3 weeks ago
Langstone Way Surgery

Submitted on 10/05/2024 at 14:57
Published on nhs.uk at 14:57

Dear Patient, I apologise for the unanswered call to our secretary. She is working from home this week and should have arranged for her calls to be diverted to her location. I will ask her to arrange this. If you have been advised to book an appointment with a clinician, you will need to do this in the usual way. Your options are to submit a request via AccuRx our on-line booking system which you can access via our website, alternatively you can ring Reception, but you will need to call as close to 8.00 AM or 1.00 PM as you can as appointments are in very high demand and are quickly booked up. All our clinician appointments are for the same day to avoid appointments being wasted, so if you are not successful, you will need to try again the next day. However, if you submit your request via the on-line system, you will not need to repeat the information submitted again, just refer to your initial request. We find that most patients are given an appointment within a few days of trying. I assure you that we care very much, but we have many more patients wanting appointments than we have appointments available to give, so competition for them is high. Please persevere and you will be successful. We are doing our best to help as many patients as we can every day and try to be as fair as possible to everyone who needs assistance.

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