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Care Opinion

Extremely long wait more than 5hour

Story from nhs.uk

"Extremely long wait more than 5hour"

About: Central Middlesex Hospital

Just visited the urgent care centre this morning for a fractured leg and the queue to get seen is just unbelievable. From my experience today I think it’s better to go to Northwick Park a&e - it’s probably the same wait but at least a competent medical professional will get you the help you need rather than be sitting in the waiting area for more than 5hours and getting moaned at by the nurse for asking once how much longer.

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Responses

Response from London North West University Healthcare NHS Trust 2 weeks ago
London North West University Healthcare NHS Trust

Submitted on 21/05/2024 at 13:55
Published on Care Opinion at 13:55

Dear Service User,

Thank you for taking the time to share your feedback with us.

I am sorry you had to wait for a long period in Ealing A&E for our services, I hope you received the care you required. I have shared your feedback with the service so they are aware of how our patients are affect by the waiting times.

If you would like an investigation or to share more of your experience with us may I suggest you contact our patients relation department on 020 8869 2026 or LNWH-tr.PatientRelations@nhs.net.

Kind Regards,

Emma Calnan- Patient Experience Officer

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