"Polite, Professional and Proficient"

I was feeling very nervous about my appointment. I need not have worried. The two receptionists downstairs were incredibly helpful and as my first point of contact at the surgery they are excellent ambassadors for the NHS and for Roman Way surgery. My mum was an NHS midwife for 30 + years and two female receptionists’ knowledge and attention to detail reminded me firstly of my mum and what a fantastic organisation the NHS is. If that wasn’t enough I had to return a few days later for some blood tests and while I waited to be called the receptionists were so on point and adept and agile at answering every incoming phone call that watching them ‘do their thing’ was like watching two composers at The Royal Albert Hall! The Dr that I saw was also very attentive and inquisitive in helping me work towards setting me on a journey to find out what my health problems may be.

When you have staff like the two receptionist working like a well-oiled machine the return on investment is likely incalculable because you cannot put a price on the experience and knowledge they have. An absolute priority for the NHS has to be to retain and reward staff like the two receptionist who were working on the 10th May 2024, so that the NHS does not lose their breadth of knowledge. (Full disclosure: I do not know either of the receptionists in a personal capacity).