This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

How long before it is fixed this time?

Posted By LS1

"How long before it is fixed this time?"

About: Broadford Hospital, Isle of Skye

(as a service user),

The lift at Broadford Hospital (nearest reception) broke down around Christmas last year.

It was eventually repaired and back in service 2-3 weeks ago (just before a visit by NHS Highland's new Chief Executive) but, this week it is again out of order.

How long before it is fixed this time?

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sylvia Fraser, Clinical Governance Facilitator , Clinical Governance, NHS Highland last week
Sylvia Fraser
Clinical Governance Facilitator , Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 17/05/2024 at 14:32
Published on Care Opinion at 14:33

picture of Sylvia Fraser

Dear LS1

I am sorry that you have had to contact us in order to raise this concern.

I can confirm that NHS Highland is aware of this situation and are actively seeking to address this at their earliest opportunity. The lift company have confirmed that they are sending a technician to Broadford Hospital on Tuesday 21 May to review the faults with the passenger lift.

I hope this provided you with a level of reassurance.

With kind regards

Sylvia

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k