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"Still waiting excessively long wait for results "

About: Healthshare Diagnostics

I attended my scan on April 3rd 2024 and the process was fine. The accompanying paperwork advised me to contact my GP in a week but the Sonographer told me to contact after ten days which is effectively two weeks. After three week when I had heard nothing I contacted my GP who advised me that they hadn’t received the results. After four weeks I again contacted my GP who still hadn’t received the results. I told the practice that I was anxious to know what was happening about my undiagnosed condition. After five weeks my GP practice advised me that they still hadn’t the results but their experience was that it could take six weeks.

The current situation is that I am still anxiously awaiting my results which may or may not arrive at my GP practice after six weeks when I may or may not know what my condition is.

This is very shabby administration for something where the initial consultation was fine and worked well but the all important report had disappeared into the ether. This process need addressing.

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Responses

Response from Healthshare Diagnostics last week
Healthshare Diagnostics
Submitted on 10/05/2024 at 11:06
Published on nhs.uk at 11:06


Dear Patrick, Thank you very much for taking the time to provide this feedback, we do take all comments very seriously. We strive to deliver the very best service at all times, so we are disappointed that we have not achieved this. We would however, like to apologise to you that your results do not seem to have been sent to your GP. We do understand how frustrating this must be for you. we would like to be able to look into this further for you but would need to know your full name and the clinic that you attended please email pals@healthshare.org.uk with comment reference number: 1809277  with these details. Best regards Healthshare Group

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