"All of the staff were so pleasant and professional"

I recently attended screening in AAH for breast screening as I had a breast lump. Unfortunately it took over 9 weeks from seeing my GP to get my hospital follow up. This obviously added to my anxiety. 

All of the staff, without exception, were so pleasant and professional. They all introduced themselves, were reassuring and explained each part of the process.

I was fortunate with the outcome of my follow up, but what was a worrying time was made considerably easier thanks to the professionalism and courtesy of the staff.  The process overall was smooth and efficient.