"Poor hygiene standards"

I took my wife into A&E due to her debilitating health condition. As she also had Covid, she was asked to wait in a designated holding room . On entry to the room, there were food wrappings, empty used bottles, a used face mask, a discarded Covid test, cigarette butts and other detritus on both the chairs and the floor. The floor had clearly not been cleaned for some time as it had dirt and marks on it in a number of places. As health is surely the priority in hospitals, this was way below the standard expected. I put in a complaint and yet, more than a month later, have received no explanation or apology. We have both worked in the NHS and understand the restrictions faced due to chronic underfunding. However, this is not an excuse for such poor maintenance and putting patients at an increased risk rather than being somewhere to help them get better. I hope you will consider your current cleaning arrangements and remember to put the patient first. This is not a criticism of the treatment she received, which was excellent.