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Grateful for excellent attention

Posted By ospreywp34

"Grateful for excellent attention"

About: Scottish Ambulance Service / Emergency Ambulance

(as a relative),

I had cause to call upon the Scottish Ambulance Service when my husband unfortunately fell from the roof of our garden shed.

The ambulance arrived within 20 mins of my call. We are extremely grateful to Chris and Reeve for their excellent attention. They were thorough, professional and kind. My husband and I were both shocked following the accident - Chris and Reeve were calm, and explained everything clearly.

We appreciated their care, even within A&E (ensuring my husband was comfortable, and wishing us well before leaving). Thank you both.

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Responses

Response from Mark Hannan, Head of Corporate Affairs and Engagement, Scottish Ambulance Service last week
Mark Hannan
Head of Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 22/05/2024 at 13:43
Published on Care Opinion at 13:43

Hi ospreywp34,

Thanks very much for sending in such positive comments about the care your husband received after a recent fall.

It sounds like Reeve and Chris were excellent and it's really good to hear that they were so professional, calm and caring in the help they provided. They'll be delighted to hear it and that your husband is recovering well.

It would be great if we could pass these comments directly onto them just in case they dont read it on care opinion. Would it be possible for you to drop us a short note to sas.feedback@nhs.scot with the name, address, date and time of the call and we'll be able to track them down on our system and pass your kind comments on.

Thanks again for writing in with this feedback, it is very much appreciated.

All the best,

Mark

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