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Care Opinion

Impossible to get thru on phone to change o/p appt

Story from nhs.uk

"Impossible to get thru on phone to change o/p appt"

About: Queen Elizabeth The Queen Mother Hospital

Unable to now have scheduled phone appt in 2 wks because of funeral

Tried given number on letter, turned out to be Outpatients and 17th in queue

Found website and “change your appt”, did that, hope it has worked

Tried operator and asked for the dept, got transferred back to same o/p answerphone, now 19th in queue

Found the dept on the website with another number, tried that, “this service no longer available”.

Why is it impossible to speak to a real human and get a sensible answer nowadays?

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Responses

Response from Patient Feedback Co-Ordinator, Patient Voice and Involvement, East Kent Hospitals University NHS Foundation Trust last month
East Kent Hospitals University NHS Foundation Trust

Submitted on 09/05/2024 at 15:45
Published on Care Opinion at 15:45

I am so sorry you have been unable to talk to somebody regarding your appointment.

Please contact my team's email address which is ekhuft.patientvoice@nhs.net and we will try to assist.

I look forward to hearing from you.

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