I recently attempted to book an appointment for my six-year-old daughter at Ragstone Surgery, and the experience was incredibly frustrating and disappointing. Despite calling promptly at 8:00 am, the wait time was excessive, and I was dismayed when the call disconnected after just 10 minutes on hold. Upon redialing, I found myself pushed back to position 13 in the queue, prompting me to opt for a callback service. Unfortunately, this callback never materialized until 9:30 am, leaving me feeling neglected and anxious about my daughter's health.
Furthermore, when I finally reached a staff member, I was met with extreme rudeness and a complete lack of empathy. Despite explaining the significant wait time and the urgency of my daughter's medical needs, the staff member dismissed my concerns and abruptly hung up on me.
This level of service is entirely unacceptable and falls far below the standards expected from a healthcare provider within the nhs. As a taxpayer and a concerned parent, I expect to receive fair and respectful treatment when seeking medical assistance for my family.
It is my hope that Ragstone Surgery takes immediate action to address these issues and implements measures to ensure that such incidents do not recur in the future. Patients deserve better, and incidents like this only serve to erode trust in the healthcare system.
"very rude front line Staff"
About: Ragstone Road Surgery Ragstone Road Surgery Slough SL1 2PX
Posted via nhs.uk
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