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They make you feel that they really care about you

Posted By thubanjs74

"They make you feel that they really care about you"

About: Queen Margaret Hospital / Clinical Intervention Unit

(as a service user),

All the staff at the CIU are fantastic - they make you feel that they really care about you, both as a person and as a patient. When you are stuck in a chair having an infusion, having friendly, cheerful people making sure that you are OK is really important - not to mention the tea, coffee and biscuits :-)

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Responses

Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife last week
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife

Submitted on 24/05/2024 at 09:42
Published on Care Opinion at 09:42

picture of Siobhan Mcilroy

Dear thubanjs74

My name is Siobhan McIlroy and I am the Head of Patient Experience. NHS Fife welcomes all feedback, so thank you for taking the time to post on Care Opinion. I am sorry for the delay in you receiving a response.

I am delighted to hear that you are well looked after and cared for by all the staff at the CIU. I am sure they will be absolutely delighted with your feedback and your description of them as "fantastic"! Always great for staff to get such positive feedback, reaffirms that they are doing a good job and great for their morale.

Its great how friendly caring staff and a wee cup of tea and a biscuit can have such an impact! Thank you again for sharing your story. Best wishes and take care, Siobhan

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Response from Angela Glancey, Clinical Nurse Manager, Medical Directorate, NHS Fife last week
Angela Glancey
Clinical Nurse Manager, Medical Directorate,
NHS Fife

Submitted on 24/05/2024 at 11:23
Published on Care Opinion at 11:23

Dear thubanjs74

Thank you so much for taking the time to feedback about your time in CIU. As Siobhan has said I am sorry for the delay in replying. I will pass on your very kind comments to theteam and I am sure they will be extremely happy to hear them.

When attending hospital it can be a worrying time, so I am glad to hear you were cared for and there is nothing better than Tea and a wee biscuit.

Thank you again

Kind regards

Angela Glancey

Clinical Nurse Manager- CIU

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Response from Dawn Ireland, Charge Nurse, Clinical Intervention Unit, Queen Margaret Hospital, NHS Fife 4 days ago
Dawn Ireland
Charge Nurse, Clinical Intervention Unit, Queen Margaret Hospital,
NHS Fife

Submitted on 28/05/2024 at 13:20
Published on Care Opinion at 13:20

Dear thubanjs74

Apologies for my delayed response. I have shared your lovely feedback with my team and they were delighted as am I. So thankyou for taking the time to do this it is very much appreciated. We aim to make everyone feel welcome and relaxed throughout their treatment and I am happy that this was a positive experience for you. It is good to know we are getting it right!

Kind Regards

Dawn Ireland

Senior Charge Nurse - CIU

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