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A great service

Posted By LisaMcA

"A great service"

About: Older People’s Services / Hospital at Home Northern Sector

(as a staff member posting for a carer/relative),

It is a great service. My mum has dementia and it was amazing that her care was able to be done at home instead of being hospitalised.  

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Responses

Response from Katherine Stevenson, Sister, Acute Care at Home ( Community team PCOP), WHSCT 3 weeks ago
Katherine Stevenson
Sister, Acute Care at Home ( Community team PCOP),
WHSCT

Submitted on 12/05/2024 at 15:43
Published on Care Opinion at 15:43

picture of Katherine Stevenson

Thank you for your feedback.

Prevention of admission to hospital is the aim of our team and even more so when someone has dementia.

Patients with dementia get more confused and upset if taken out of their own environment which can lead to many other risks and issues. Nursing your loved one at home has given you the opportunity to spend more quality time with them.

I will pass on your feedback to all the staff.

Kind regards

Katherine Stevenson

Sister HAH.

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Response from Nicola Hayes, Dementia Service Improvement Lead - Acute & Non Acute, PCOP, WHSCT 3 weeks ago
Nicola Hayes
Dementia Service Improvement Lead - Acute & Non Acute, PCOP,
WHSCT

Submitted on 13/05/2024 at 08:59
Published on Care Opinion at 08:59

picture of Nicola Hayes

Dear Lisa McA

My name is Nicola Hayes and I am temporarily Acting Head of Service for Older People's Mental Health. My substantive post is Dementia Service Improvement Lead for Acute Hospitals.

Thank you for sharing the positive experience that your Mum and your had of the journey through the Hospital at Home Service.

The Hospital at Home Service is a vital service particularly for people living with dementia, to ensure continuity of care is maintained in their established care environment, without any distressing transfers to hospital.

Person centred care is paramount within dementia care and this has been evidenced through your experience.

Your feedback is very welcome to ensure safe, effective, compassionate and well led care is delivered.

Best Wishes

Nicola

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