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Unhappy w/Constant Discharges of Elderly Patient

Story from nhs.uk

"Unhappy w/Constant Discharges of Elderly Patient"

About: Northampton General Hospital (Acute)

My grandma had several falls last year and arrived to NGH 3-4 Times, she was later discharged then fell then discharged then so on because her blood pressure was fine, admitted her to Cardiology and they've looked after her well but what im very disappointed about is she kept being discharged and I feel like something is missing with there investigating

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Responses

Response from Sara Francis, Patient Experience Coordinator, Northampton General Hospital NHS Trust last week
Sara Francis
Patient Experience Coordinator,
Northampton General Hospital NHS Trust

Submitted on 21/05/2024 at 15:34
Published on Care Opinion at 15:34

picture of Sara Francis

Good afternoon,

Firstly, thank you very much for taking the time to leave a review on your grandmother's experience.

We are very sorry to hear that your grandmother did not have a positive experience when visiting NGH and she kept being discharged when she was not well enough. This must have caused a lot of worry and concern for you both.

If you would like to speak to someone about this please contact the Patient Experience Department at ngh-tr.PatientExperience@nhs.net and we will do our best to help you.

We strive for high standards of patient experience within NGH and are always looking at ways to improve.

With kindest regards

Sara Francis

Patient Experience Department

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