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Person-centred care, reassurance and professionalism

Posted By Hope Springs

"Person-centred care, reassurance and professionalism"

About: Golden Jubilee National Hospital / Cardiac Surgery

(as a relative),

My mum was a patient in the unit recently and was given a replacement aortic heart valve using the TAVI procedure.

She was understandably apprehensive prior to her procedure, but the person-centred care, reassurance and professionalism of all staff in the unit helped her to remain calm.

Her procedure was completed efficiently and effectively and after a short period in the recovery area, under close nursing supervision, she transferred to Ward 2 East for 2 days.

Staff in Ward 2 East were lovely and she developed positive relationships with them while she remained an in-patient. Their care helped her to gradually get back on her feet and regain her confidence as she recovered.

Throughout her in-patient stay, she was regularly reviewed by her TAVI Nurse, Aileen, and her Consultant, Dr Lindsay, both of whom were excellent at explaining everything she needed to know and answering any questions she had.

By the time she was discharged from the ward, she felt ready to leave and reassured that she had made an excellent recovery.  This is important in terms of her regaining her independence in future.

She has continued to follow their advice and is making progress in extending her twice daily walks to rebuild her strength and stamina. 

We just wanted to acknowledge the excellent care she received from all staff in the CDU and Ward 2 East at Golden Jubilee. Thank you all. 

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Responses

Response from Hollie Smith, Risk and Feedback Facilitator, Clinical Governance, NHS Golden Jubilee last week
Hollie Smith
Risk and Feedback Facilitator, Clinical Governance,
NHS Golden Jubilee

Submitted on 13/05/2024 at 10:54
Published on Care Opinion at 10:54

Dear Hope Springs,

Thank you for taking the time to post about mother’s recent experience. I am delighted to hear that the care your mother received was person centered, professional and that the team were able to reassure your mother. Our staff are very hardworking and committed to providing excellent patient care. I will ensure your feedback is shared with the team involved in your mother’s care as I know they will be delighted to hear of the impact that they have had and that she is recovering well.

I would like to wish your mother all the best with her ongoing recovery.

Kind regards

Hollie

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