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Professional and knowledgeable team

Posted By Linsey726

"Professional and knowledgeable team"

About: Maternity care (Wards 47, 48 & 50) / Labour suite maternity Maternity care (Wards 47, 48 & 50) / Maternity Assesment/Triage Maternity care (Wards 47, 48 & 50) / Maternity care (Ward 47) Maternity care (Wards 47, 48 & 50) / Maternity care (Ward 48) NHS 24 / NHS 24 (111 service) Scottish Ambulance Service / Emergency Ambulance

(as the patient),

I was recently taken into Glasgow Queen Elizabeth University Hospital maternity assessment unit via ambulance, after my partner called 111 on my behalf.

The call to 111 was answered quickly and relevant questions asked. Then upon the Clinician's advice they escalated the call to the Ambulance service, who arrived so quickly.

When I arrived at the QEUH Maternity Assessment I was being taken care of by a Midwife - Alison - who I just can’t praise enough! So professional and caring, it truly felt like having my own Nurse taking care of me at the time, she was so attentive and as I say professional, from the smallest of things to opening my lip balm when she noticed me struggling, and ensuring my water was always topped up without me even having to ask, just the overall kindness she showed me; what a credit to the NHS.

I was at the hospital alone but to have her there looking out for me I’m just so grateful. As were all of the other amazing midwives who took turns caring for me during my stay in the Hospital. I am so grateful for them all, myself and other patients are all so lucky to have them. All of the healthcare support workers were fantastic as well, and their kindness and compassion definitely didn’t go unnoticed, but so highly appreciated.

My midwife during Labour was Rosalie, and midwife during Delivery was Elsa. Both so amazing, supportive and I felt much more at ease knowing that I had them caring for me. I appreciate all they done for me. An emergency button was pressed during my Delivery and a team of staff came in to administer medicines etc and even during this, I was able to keep calm and fully trust in the professional and knowledgeable team I could see working together.

Overall I am still left so impressed with my experience and the care delivered to me, and eternally grateful to all of the amazing teams who work within QEUH Maternity wards 47 & 48, QEUH Maternity Assessment, the ambulance service, and the 111 service. Thank You all.

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Responses

Response from Gaynor Bird, Lead Midwife, Maternity, NHSGGC last week
Gaynor Bird
Lead Midwife, Maternity,
NHSGGC

Submitted on 10/05/2024 at 14:28
Published on Care Opinion at 14:28

picture of Gaynor Bird

Dear Linsey726,

Thank you for taking the time to tell us about your experience ere at the Queen Elizabeth University Hospital Maternity Unit in Glasgow and many congratulations on the birth of your baby.

It is so lovely and reassuring to read of the sensitive and kind care your received from Alison and the team in our Maternity Assessment Triage department where we always aim to provide professional and compassionate care for women. I will ensure that your praise and thanks are passed on to Alison and the team.

I am so glad that Rosalie and Elsa were able to provide such exceptional and professional care, keeping you reassured and calm in a stressful situation. When an emergency situation happens, our team are amazing, responsive and professional and it is great to read of how you felt at ease in their care.

I am incredibly proud of our amazing team here at the QEUH Maternity Unit and humbled by the outstanding care which we deliver on a daily basis. I will ensure that I share your story and gratitude with the full team.

Best wishes for you and your family.

Gaynor

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Response from Stephanie, Patient Experience Officer, Nursing and Care, NHS 24 5 days ago
Stephanie
Patient Experience Officer, Nursing and Care,
NHS 24

Manages patient feedback

Submitted on 15/05/2024 at 18:58
Published on Care Opinion at 18:58

picture of Stephanie

Dear Linsey726

Thank you for sharing your experience on Care Opinion.

I was sorry to learn you had cause to contact 111 and subsequently required an ambulance to attend the maternity assessment unit. I understand this must have been a very worrying time for yourself and your partner.

It’s great to hear that your call to 111 was answered quickly and that you had such a positive patient journey.

If you wish to share some more information with me, then I could identify the staff who managed your call to NHS 24 and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services. You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk

Thank you again for sharing your experience, I do hope you are recovering well.

Best wishes

Stephanie

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