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I could not have asked for more support

Posted By Dionald947

"I could not have asked for more support"

About: Cairnie Lodge Physiotherapy / Orthopaedic Physiotherapy Physiotherapy Services / Angus Community Physiotherapy Scottish Ambulance Service / Emergency Ambulance Trauma & orthopaedics / Orthopaedic Trauma Surgery

(as the patient),

I suffered a broken ankle and a snapped tendon when I slipped on some ice. The ambulance arrived quite quickly.

I was transported to Ninewells Hospital where my injuries were assessed in a timely manner and I was quickly allocated a bed. I was operated on the following day. I was then tended to in the hospital and again treated with care and admirable professionalism.

After a few days I was transferred to Cairnie Lodge in Arbroath for rehab. The accommodation there was excellent and staff were outstanding. They struck the right balance between care and the discipline required as part of the rehab process.

I was given every encouragement by the staff to follow the programme laid down by the physio, who himself had a very positive attitude which helped me understand and appreciate the work I had to do to regain my fitness.

I could not have asked for more support from the staff and the physio than that which I experienced during my period in rehab which greatly helped me deal with what had been a traumatic experience.

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Responses

Response from Mark Hannan, Head of Corporate Affairs and Engagement, Scottish Ambulance Service 3 weeks ago
Mark Hannan
Head of Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 22/05/2024 at 13:11
Published on Care Opinion at 13:11

Hi Dionald947,

Thanks for taking the time to give such positive feedback about the care you received from the NHS and our staff. Having had a similar injury some years ago, I know how painful and traumatic that must have been for you.

I'll leave NHS Tayside colleagues to come back in more detail, but from a Scottish Ambulance Service perspective it's really good to hear that the ambulance came quickly and were able to get you into Ninewells for further treatment.

I hope you are recovering well - it sounds like the rehab and physio treatments are working wonders.

All the very best,

Mark

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Response from Diane Redford, Community Physiotherapy Clinical Lead, Angus Community Physiotherapy, Angus Health and Social Care Partnership 2 weeks ago
Diane Redford
Community Physiotherapy Clinical Lead, Angus Community Physiotherapy,
Angus Health and Social Care Partnership

Submitted on 31/05/2024 at 11:53
Published on Care Opinion at 11:54

Hi dionald947.

Thank you for taking the time to share your story and provide feedback. The Angus community physiotherapy service provide the rehab into carnie lodge so I am delighted to hear you had such a positive experience during your time there. Its great to hear that all staff were able to support and encourage you with your physiotherapy programme as part of your rehab journey.

I will make sure I pass on your comments.. The physio staff member will be delighted that his positive attitude and support has helped you in your recovery from what must have been a traumatic experience.

I hope you are continuing to recover and regain your fitness.

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