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I was treated with kindness, care and compassion

Posted By Ail736

"I was treated with kindness, care and compassion"

About: Maternity care (Wards 47, 48 & 50) / Labour suite maternity Queen Elizabeth University Hospital Glasgow / Maternity care (Wards 47, 48 & 50)

(as the patient),

I recently gave birth to my son at the Queen Elizabeth University Hospital in Glasgow.  The maternity hospital staff were absolutely incredible from start to finish.  

I had previously given birth to my daughter during the pandemic 3 years ago and due to the restrictions at the time I suffered badly from PTSD following the birth.

For this pregnancy I received support from the maternity psychological intervention team. The specialist midwife I worked with was an amazing support and helped prepare me for the birth. 

From the moment I entered the maternity building I was treated with kindness, care and compassion. The staff in the antenatal ward were extremely supportive and communicated effectively with me.

When I entered the labour ward I felt extremely supported. The midwife who delivered my son instantly put me at ease and helped guide me through the birthing process. She was incredible. 

I am so thankful to everyone who made the birth of my son such a wonderful, positive experience and I will never forget them for all their care and kindness to me and my family. 

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Responses

Response from Gaynor Bird, Lead Midwife, Maternity, NHSGGC last week
Gaynor Bird
Lead Midwife, Maternity,
NHSGGC

Submitted on 10/05/2024 at 10:39
Published on Care Opinion at 10:39

picture of Gaynor Bird

Dear Ail736,

Thank you so much for taking the time to tell us about the kind and compassionate care during your pregnancy and birth journey here at the Queen Elizabeth University Hospital Maternity Unit in Glasgow and congratulations on the birth of your son. It is so reassuring to read how incredible the team were at supporting you.

I am so sorry that your birth experience with your daughter 3 years ago had such an impact on you and I am delighted that the care and support of the maternity psychological intervention team and the specialist midwife were able to make such a positive impact on your more recent experience.

It is also very reassuring to read how the team on the antenatal ward were extremely supportive and communicated so well with you. It also so lovely to read of how incredible and supportive your midwife in labour was was during the birth of your son.

Our team strive to provide a positive experience for women and their families and I am so pleased that their care and kindness influenced your experience in such a wonderful way.

I will ensure that your thanks and praise are passed on to all of our teams.

Best wishes

Gaynor

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