"Attention to detail "

Two weeks ago I fell heavily and needed to be seen at the A&E department of another hospital. My pain had intensified since then and now my leg looked badly swollen and significantly bruised, much worse than before. Previously I had been more concerned with my chest than my leg so I wanted some advice.

I saw the screening nurse and then I had a lengthy wait but that was so I could see the right person - a physiotherapist that was really helpful. Although he could have checked the report of my previous treatment, he chose to talk with me and then carry out a thorough diagnosis for himself before he reviewed the previous report. Some questions arose and it took further X-rays, and even then a CT Scan before the team behind the physiotherapist had a better understanding on what was happening to me.

Now, I have a comprehensive plan on how I can become strong again. The reason I am completing a review is to recognise the perseverance and determination of the physiotherapist and the team he associated with — the consultant, an orthopaedic doctor and radiographers — who pulled together to ensure I had the fullest attention. I was on-site for 7 hours in the end, but that’s not so important if ultimately you get peace of mind. Thanks to you all.