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"Total professionalism and empathy"

About: Ninewells Hospital / Gastroenterology

(as a service user),

This was my first face2face appointment with a specialist for many years, also my first time under the care of Dr Levison.

The whole experience was a breath of fresh air. The benefit to a patient been seen in person should not be underestimated. Dr Levison took time to listen to my medical history, tests undergone, results, personal experiences and current medications. He also carried out a physical examination, something that hasn't happened in nearly 10 years.

My current symptoms were acknowledged and considered relevant for further investigation. Overall I felt my health and wellbeing was his priority, rather than an inconvenience and something I should just accept as my new norm. 

Overall a very pleasant experience, total professionalism and empathy that sadly hasn't always been the norm with previous consultants/staff. 

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Responses

Response from Wendy Dowdles, Senior Nurse, Gastroenterology, NHS Tayside 13 months ago
Wendy Dowdles
Senior Nurse, Gastroenterology,
NHS Tayside
Submitted on 22/05/2024 at 14:43
Published on Care Opinion at 14:43


Good afternoon

Sorry for the delay in responding but can I thank you for your lovely feedback. This has been shared with Dr Levison today. I have also asked this feedback is shared at our next Consultant meeting. It is important to us you have been listened to and treated in a way that you deserve. Patients should always be our priority. Thank you again

Wendy Dowdles, Senior Nurse, Gastroenterology

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